Spa Consultant & Digital Marketer
Increasing the Value of Your Spa & Salon
I am here to help your spa and salon business grow. Since founding in 2013, I’ve guided countless clients to help them achieve their unique business goals. Using my proven end-to-end methods I’ll equip you and your organization with a plan to succeed. You can count on me and my awesome team to give you the best insights towards your future.
Spa Business Services
Spa Management Services
Innovation is crucial to the continuing success of any organisation. Using a personable hands-on approach in each Spa Management takeover, we create sustainable and profitable Spa Businesses though rolling out our standardised processes and procedures, benchmarking best practices. We focus on driving revenue through course sales, retail sales, treatment sales and gift voucher sales thereby ensuring maximum profitability. Our passion, commitment and drive will ensure your Spa Business implements effective, proven systems and strategies with inspirational & motivational professional development for the Spa Team. All management takeovers are bespoke to each company maintaining your brand's exclusivity.
Achieve Your Goals
I work closely with key management to analyse the current business status and create a plan to increase revenue in the business while improving spa standards and customer experience. A staff training plan is offered which will improve the quality of spa service along with reducing staff turnover.
Reducing expenditure is the next stage where once again we are looking to improve the functionality of the business and ensure an efficient and functional department is running on a daily basis.
One Day Business Analysis
One Day Business Analysis Program is purposefully designed to focus your mind on understanding the needs of your business as a whole, its’ strategic direction and identifying initiatives that will allow your business to meet those strategic goals.
Spa Business Courses
Accelerate Your Career
Become an Expert in Business Spa Management with Spa Hub's Courses Designed for Aspiring Spa Managers.
CPD Certified Spa, Salon Business & Management Courses
What They Are Saying
Heidi focused on all key elements under her control very quickly and helped to achieve key objectives for the department and overall business. She is adept in all management skills including sales, cost and quality control and HR. She has a wealth of knowledge and experience.
Des O'Dowd, Proprietor Inchydoney Island Lodge & Spa, Ireland
Heidi's great skill is her ability to bring her wealth of knowledge and experience of spa facilities & operations to a business and develop its offering and marketing to take advantage of the opportunities presented in the marketplace. Heidi is a most knowledgeable and experienced Spa Business Leader. Her diverse skill sets include people development, products, treatments, process management, policy implementation and identifying Sales and Marketing opportunities. Heidi took the time to understand the business objectives of our company and used all of her expertise to align the Spa offering to support all of our efforts in achieving our qualitative & monetary goals.
Pat Chawke, Director, O'Reilly Hotel Group, Ireland
Working with Heidi at One & Only Reethi Rah Maldives was a huge highlight in my career, after being on the Island as Head Therapist for 6 months Heidi came on board and really spent time mentoring me in all aspects of the spa business, sharing experience and knowledge she empowered me to really push myself and was there to coach me every step of the way.
During my time working with Heidi I was exposed and involved in analyzing the monthly P&L , preparing the budgets for the year, sales and marketing plans , team development, target and incentive setting along with the day to day running of a 6 star resort spa.
As a Spa Director Heidi was hugely passionate about her role, encouraging and supportive, extremely motivated and very inspiring, so much so that I continued my journey into Spa Management with confidence from the wealth of spa knowledge she shared with me. As a Spa Director myself now I hope I can inspire and develop my team in the same way Heidi did me
Victoria Childs, Director of Spa, Chuan Spa, Hong Kong
Heidi worked very closely with us in the River Spa at a crucial time for the business. She was instrumental in assisting with changing the business model in the spa, bringing her valuable experience to us. In the year Heidi was with us, she guided the spa management to implement procedures with a long term vision. She assisted in training staff, which assisted us in building a solid team and has lowered our staff turnover. I am happy to say that the good practices she implemented are still continuing, even after we cut the cord! She was a pleasure to work with, and I would have no hesitation in recommending her.